Schubert Establishes Service Team Training Program To Improve Customer Service

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Schubert North America has doubled the size of its service team in the past two years.

Crailsheim (Germany) Schubert North America recently implemented a training program for its service team, which includes several weeks of extensive hands on training at the company headquarters in Germany.

“We invest in the ongoing training and development of our workforce to deliver even higher-quality service to our customers. That is why we qualify our field service technicians with a special in-house apprentice program,” explains Erik Jensen, service manager at Schubert North America.

According to the company, the program will ensure Schubert North America can continue to provide sales and service solutions for customers throughout North America.

“The program for our service engineers and the support team includes comprehensive training seminars of four to eight weeks at our headquarters in Germany, as well as certified industry-specific training courses in safety and GMP subjects,” says Jensen.

Furthermore, the company reports, it has established educational cooperation courses with local universities and colleges. An essential part of the program, the firm notes, is best practice sharing with more experienced service field technicians. All trainees will accompany senior field technicians to customer facilities to learn in the field. Another component is the in-house training in Charlotte, during which service field technicians learn how to repair parts such as Schubert’s Transmodul transport robot and are trained on providing remote customer support.

Schubert North America’s service team has doubled in size in the past two years.